Rubbish Clearance Tooting
Read the service terms and conditions for Rubbish Clearance Tooting, including booking, payments, cancellations, liability, waste regulations and governing law for our waste collection services.
Get a quoteRubbish Clearance Tooting Terms of Service
These Terms and Conditions set out the basis on which Rubbish Clearance Tooting provides waste collection and rubbish removal services. By booking a service, you agree that you have read, understood and accepted these Terms and Conditions. If you do not accept these terms, you should not place a booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Rubbish Clearance Tooting, the provider of waste collection and rubbish clearance services.
Customer means the individual, business or organisation booking or receiving services from the Company.
Services means the waste collection, rubbish clearance, bulk waste removal, house clearance, garden waste removal, office waste clearance, or related services supplied by the Company to the Customer.
Site means the property, premises or location at which the Services are to be performed.
Waste means rubbish, refuse, junk, unwanted items and other materials that the Customer requests the Company to remove, subject to applicable waste regulations and these Terms and Conditions.
2. Scope of Services
The Company provides waste collection and rubbish clearance services, including the loading, transportation and lawful disposal or recycling of accepted Waste. The exact nature of the Services will be as agreed at the time of booking, based on the description provided by the Customer and any photographs or other information supplied.
The Company reserves the right to refuse to collect items that are hazardous, prohibited under waste regulations, unsafe to handle, or significantly different from those described at the time of booking. The Company may also decline to perform Services if access to the Site is unsafe or if doing so would pose a risk to persons, property or the environment.
3. Booking Process
Customers may request Services by phone or email, or via any other method made available by the Company. All bookings are subject to acceptance by the Company. A booking is only confirmed when the Company has provided written or verbal confirmation and, where applicable, the Customer has accepted any quoted price or estimate.
When placing a booking request, the Customer must provide accurate and complete information, including but not limited to the type and approximate volume of Waste, the location and access details for the Site, any parking restrictions, and any relevant time constraints. The Customer acknowledges that the accuracy of this information may affect the price and feasibility of the Services.
The Company may request photographs or further details of the Waste and Site to assist with assessing the job and providing a quote or estimate. Any quote or estimate given before attending the Site is based on the information supplied by the Customer and is subject to change if that information is inaccurate or incomplete.
The Customer is responsible for ensuring that a person aged 18 or over is present at the Site at the agreed time of the Service, with the authority to confirm the Waste to be removed, approve any changes in price, provide access and sign any job completion documentation.
4. Estimates and Quotations
Any prices provided before the Company attends the Site are estimates based on the Customer’s description of the Waste and Site. Final pricing will be confirmed once the team has inspected the Waste in person. If the actual volume, weight, type or location of the Waste differs from that described, the Company may adjust the price accordingly.
Where possible, the Company will inform the Customer of any change in price before commencing work. If the Customer does not accept the revised price, the Company may cancel the Service, and a call-out or cancellation fee may apply if the team has already attended the Site.
All prices are quoted in pounds sterling and may be subject to VAT and other applicable charges, which will be notified to the Customer where relevant.
5. Payments
Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of service. The Company may accept payment by cash, bank transfer, or card payment, subject to availability and any conditions notified to the Customer.
For business Customers, the Company may, at its discretion, offer account terms, in which case payment shall be due within the period stated on the invoice. If no period is specified, payment shall be due within 14 days of the date of the invoice.
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to recover any reasonable costs incurred in pursuing late payment, including legal and debt collection expenses.
The Customer shall not be entitled to withhold or set off any amount against sums due to the Company unless such withholding or set off has been agreed in writing.
6. Cancellations and Changes
The Customer may cancel or rearrange a booking by contacting the Company as soon as reasonably practicable. Where the Customer cancels with reasonable notice, no cancellation fee will normally apply. However, the Company reserves the right to charge a fee in the following circumstances.
If the Customer cancels with less than 24 hours notice before the agreed time of service, a late cancellation charge may be applied to cover the Company’s costs and lost opportunities.
If the Company attends the Site at the agreed time and is unable to carry out the Services due to a lack of access, absence of an authorised person, incorrect address or other circumstances within the Customer’s control, the Company may charge a call-out or wasted journey fee.
Any changes to the booking, including changes to the type or volume of Waste, the Site address, or timing of the Service, must be agreed with the Company in advance and may result in a change to the price or rearrangement of the booking.
7. Customer Obligations
The Customer agrees to provide safe, reasonable and lawful access to the Site for the Company’s staff and vehicles. This includes ensuring that driveways, entrances, hallways, staircases and any other access routes are clear, safe and suitable for carrying and removing Waste.
The Customer is responsible for ensuring that any necessary permissions, permits or authorisations for parking or access are obtained in advance. Any parking fines or penalties incurred as a direct result of incorrect information or lack of permissions provided by the Customer may be charged to the Customer.
The Customer must ensure that the Waste to be collected is clearly identified and separated from items that are not to be removed. The Company shall not be liable for removing items that the Customer has not adequately separated or identified as not for collection.
The Customer warrants that they are the owner of the Waste or have the full authority of the owner to request its removal and disposal. The Customer shall indemnify the Company against any claim arising from a lack of such authority.
8. Waste Types and Prohibited Items
The Company will collect and dispose of general household, garden, office and commercial Waste, subject to compliance with applicable waste management laws and these Terms and Conditions.
Certain types of Waste are classified as hazardous or require special handling or licences. These may include, but are not limited to, asbestos, medical or clinical waste, biological waste, chemicals, solvents, oils, pressurised containers, gas bottles, explosives, radioactive materials and certain electrical or electronic items. The Company may refuse to collect such items or may only do so subject to separate agreement, additional charges and compliance with specific regulations.
The Customer must inform the Company in advance if any hazardous or regulated materials are present at the Site. Failure to do so may result in additional charges, cancellation of Services or the return of such items to the Customer at their cost.
9. Performance of the Services
The Company will use reasonable care and skill in providing the Services and will make reasonable efforts to carry out collections at the agreed time. However, time shall not be of the essence, and the Company shall not be liable for delays caused by traffic, weather, vehicle breakdown, accidents, access issues, or other events beyond its reasonable control.
The Company will take reasonable care when collecting and removing Waste from the Site. However, minor scuffs, marks or incidental damage may occur where items are large, heavy or difficult to handle, particularly in confined spaces. The Customer is responsible for protecting floors, walls, fixtures and fittings where necessary.
Upon completion of the Services, the Customer or an authorised representative may be asked to confirm that the job has been completed to their reasonable satisfaction. Any concerns should be raised immediately so that the Company has an opportunity to address them.
10. Liability and Limitations
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be lawfully excluded or limited.
Subject to the above, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Service giving rise to the claim.
The Company shall not be liable for any loss of profits, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage arising out of or in connection with the provision of the Services.
The Company shall not be responsible for loss or damage to items that the Customer has failed to clearly identify as not for removal, or for any loss resulting from the Customer’s failure to comply with these Terms and Conditions.
11. Compliance with Waste Regulations
The Company will handle, transport and dispose of Waste in accordance with applicable UK waste management legislation and regulations. The Company will use authorised disposal facilities, recycling centres or transfer stations and will take reasonable steps to minimise environmental impact.
The Customer acknowledges that once Waste has been collected by the Company, it will be processed, recycled or disposed of as appropriate, and the Customer will not have any right to recover such Waste or dictate the precise method of treatment, subject always to applicable law.
If the Customer fails to inform the Company of hazardous or regulated materials and these are collected unknowingly, the Customer may be liable for any additional costs, fines, penalties or legal consequences arising from the improper declaration of such Waste.
12. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the complaint and seek to resolve it in a fair and timely manner.
Any disputes arising out of or in connection with these Terms and Conditions or the Services should be raised in writing. Both parties agree to attempt to resolve disputes amicably before considering formal legal action.
13. Data Protection and Privacy
The Company may collect and process personal information about the Customer in connection with the booking, provision and invoicing of Services. This may include contact details, Site addresses and payment information.
The Company will use such data only for legitimate business purposes, including administration, communication about bookings, delivery of Services and compliance with legal obligations. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to deliver the Services, recover debts, comply with law or with the Customer’s consent.
14. Amendments to These Terms
The Company reserves the right to update, amend or replace these Terms and Conditions from time to time. Any changes will take effect when posted on the Company’s official materials or when otherwise notified to the Customer. The version of the Terms and Conditions in force at the time of booking will normally apply to that booking.
Continued use of the Services after any changes have been notified shall constitute acceptance of the updated Terms and Conditions.
15. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Rubbish Clearance Tooting.
By booking or using the Services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
