This Privacy Policy explains how Rubbish Clearance Tooting collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all individuals using our rubbish clearance and related services in the Tooting area, whether you contact us by telephone, email, website enquiry, or in person. We are committed to protecting your privacy and handling your personal data in a fair, lawful and transparent manner in accordance with UK data protection law and the UK GDPR.
Rubbish Clearance Tooting is a local rubbish removal and waste clearance service operating in the Tooting area. For the purposes of data protection law, we are the data controller in respect of the personal data that we collect and process about you. This means that we decide how and why your personal data is used and we are responsible for protecting it.
We may collect and process the following categories of personal data about you when you use our services or contact us with an enquiry:
Identification and contact details, such as your name, address, telephone number and email address. Service details, including property access information, service history, dates and times of bookings, and details you provide about the type and volume of rubbish or items to be collected. Payment and billing details, such as partial card details processed through our payment provider, billing address, and records of payments and invoices. Communication records, including emails, text messages, call logs, and details you provide when you contact us with enquiries, feedback or complaints. Technical and usage data, such as information about how you interact with our website or online forms, including device type, approximate location and browser information, where this is collected.
We do not intentionally collect special categories of personal data, such as health information, racial or ethnic origin, or information about criminal offences, and we request that you do not provide this information to us unless it is strictly necessary for the performance of our services.
We collect personal data directly from you when you request a quote, make a booking, contact us by phone or email, engage with us via our website, or otherwise use our services. We may also collect data from third parties where this is required to provide our services, for example from business partners who pass us your details so that we can complete a clearance on their behalf, or from publicly available sources where necessary to verify address details or business contact information.
We only process your personal data when we have a lawful basis under data protection law. Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract. We process your personal data to enter into and perform our contract with you, including to provide quotes, confirm bookings, carry out collections, process payments and communicate with you about our services.
Legal obligation. We may process your data where it is necessary for compliance with legal and regulatory obligations, for example waste transfer documentation, accounting and tax record keeping, and responding to requests from authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests include managing and developing our business, improving our services, handling customer enquiries, protecting our staff and property, and maintaining accurate business records.
Consent. In limited circumstances, we may rely on your consent, for example for certain types of direct marketing or optional communications. Where we rely on consent, you have the right to withdraw your consent at any time.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations and advise on our services in your area. To set up, manage and complete bookings for rubbish clearance, including scheduling collections, confirming details, and contacting you about access arrangements. To process payments, issue invoices and receipts, and maintain financial records. To manage our relationship with you, including customer service, handling complaints or disputes, and gathering feedback to improve our services. To maintain safety and security for our staff and customers while carrying out collections. To send you service-related messages such as booking confirmations, reminders and important notices about changes to our services or policies. To comply with our legal and regulatory obligations, including record keeping for waste disposal and financial reporting. To carry out internal administration, reporting and service improvement, including analysing how and when our services are used.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These may include:
Service providers and contractors who carry out work on our behalf, such as IT support providers, payment processors, accountancy service providers, waste transfer facilities and subcontracted clearance teams. These third parties act as data processors and are only permitted to process your personal data in accordance with our instructions and for the purposes of providing their services to us. Professional advisers, such as accountants, legal advisers or insurers, where this is necessary for advice, dispute resolution or risk management. Regulators, law enforcement and other authorities where we are required by law or where it is necessary to protect our rights, property, staff or customers.
Where we use data processors, we require them to implement appropriate security measures and to comply with data protection law.
In the event that any of our service providers are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data, such as using contracts that have been approved for use under data protection law, or ensuring that the recipient is located in a country that has been recognised as providing an adequate level of data protection.
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet our legal, regulatory, tax and accounting obligations. In general, this means:
Basic contact details, booking information and service records are kept for as long as you remain an active customer and for a period after your last interaction with us, typically up to six years, to enable us to respond to queries and meet our legal obligations. Financial and invoicing records are retained for the period required by law for tax and accounting purposes. Communications relating to complaints, disputes or legal matters may be retained for longer where necessary to establish, exercise or defend legal claims.
When we no longer need your personal data, we will securely delete or anonymise it.
If you are a customer or service user in the Tooting area, you have a number of rights in relation to your personal data under the UK GDPR and data protection law. Subject to certain conditions and exceptions, you have the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the original purpose. Object to processing of your personal data where we are relying on legitimate interests and you feel that your rights override those interests. Request restriction of processing where you contest the accuracy of the data, the processing is unlawful, or you have objected to our use of your data and the matter is under review. Request the transfer of your personal data to you or to another organisation where technically feasible, where the processing is based on consent or contract and carried out by automated means. Withdraw consent at any time where we rely on your consent to process your personal data, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to raise a concern or complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who have a genuine business need to know it, using secure storage, and training staff on their data protection responsibilities.
We may update this Privacy Policy from time to time to reflect changes in our services, our internal processes or applicable laws. The updated version will apply from the date it is published. We recommend that you review this page periodically to stay informed about how we handle your personal data.
Read how Rubbish Clearance Tooting collects, uses, stores and protects personal data for customers in the Tooting area, in line with UK GDPR and data protection law.
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